General
Q — Who is Hasan Tech Solution and what do you do?
A — Hasan Tech Solution (M) Sdn. Bhd. is a Malaysian private limited company specialising in telecommunication, infrastructure and technology services. We provide end-to-end solutions including fibre-optic deployment (FTTH, FTTO, FTTX), telecommunication infrastructure works, underground utilities, network engineering, and logistics services — covering design, installation, testing, commissioning, maintenance and project management. We work with telcos, ISPs, developers and enterprise customers across Malaysia.
Q — Which geographical areas do you serve?
A — Our primary service coverage is Peninsular Malaysia (nationwide, subject to project requirements). For selected national projects outside this area we coordinate logistics and partners as required. Exact coverage and mobilisation plans are confirmed per project.
Q — How do I request a proposal or start a project?
A — Contact us via the website contact form, email (chandru@hasantech.my) or phone (+60 11-2384 1096) with basic project details (location, high-level scope and preferred timelines). We will perform an initial feasibility assessment and provide an indicative proposal or request to schedule a site survey. For large or multi-site rollouts we recommend an initial briefing call to define scope and milestones.
Services & Delivery
Q — What services are included in your core offering?
A — Our six core services are: Telecommunication Services; Technology Services & Solutions; Underground Utilities Services; Fiber Optic Deployment Services; Infrastructure Services (Broadband & ISP); and Logistics Services. Each service is delivered end-to-end from planning and design through to commissioning and maintenance. See the Core Services pages for summaries and “Learn more” links.
Q — Do you provide operator-grade testing and acceptance?
A — Yes. We perform operator-grade testing (OTDR, insertion loss, return loss and formal acceptance testing) and supply the full handover pack including splice logs, OTDR traces and commissioning certificates to support operator acceptance and client sign-off.
Q — Can Hasan Tech manage both civil works and fibre deployment?
A — Yes. We offer integrated civil works (ducting, manholes, reinstatement) and fibre deployment services as a single accountable delivery model, reducing coordination gaps and helping achieve first-time acceptance.
Technical
Q — What is the difference between FTTH, FTTO and FTTX?
A — FTTH (Fibre to the Home) delivers fibre directly to residential premises; FTTO (Fibre to the Office) is tailored for business/office environments with enterprise-grade termination; FTTX is a generic term covering fibre deployments to multiple endpoints (home, building, campus). All follow operator standards for cabling, termination and testing. Hasan Tech plans and implements each topology according to the client’s acceptance and capacity requirements.
Q — What testing standards and reports do you provide?
A — We provide OTDR traces, insertion loss and return loss measurements, splice maps, connector loss figures and end-to-end acceptance reports. Test procedures and acceptance thresholds can be aligned with operator templates or client specifications and are documented in the handover pack.
Q — Do you use fusion splicing or fast-connector solutions?
A — We employ both. Fusion splicing is the standard for backbone and permanent joints, delivering the lowest loss and highest reliability. Fast connectors or pre-terminated assemblies are used for rapid last-mile installs and where reduced on-site splicing time is required. The optimal approach is proposed in design based on operational and commercial trade-offs.
Project Execution & Planning
Q — What happens during a site survey and how long does it take?
A — A site survey typically includes a physical site inspection, route verification, civil constraints assessment, power/earthing checks, record of access/wayleave requirements and preliminary BOQ and risk notes. Duration depends on site complexity — a single site survey may take a few hours; multi-site or complex urban surveys may take longer. After the survey we issue a detailed report, drawings and a schedule for next steps.
Q — Do you manage permits, wayleaves and traffic coordination?
A — Yes. We coordinate local authority permits, wayleaves and traffic management plans as part of our delivery scope. Where clients prefer to handle specific permits we will work under the agreed coordination model.
Q — How long does it take to deliver a project?
A — Timelines depend on scope, permitting, civil complexity and resource availability. Typical timelines: initial feasibility/proposal response within 3–5 business days; detailed design and costing 1–3 weeks (for standard projects); civil and deployment works vary from days (small jobs) to months (large multi-site rollouts). We provide a project schedule in proposals and update it during mobilisation.
Q — What should my site-readiness checklist include?
A — Common items: confirmed site access & permits, safe work area, available power and earthing, clear routing for ducts/cables, space for staging & parking, required traffic management approvals, and any client-specific security or induction requirements. We provide a site readiness checklist with every survey.
Commercial & Contractual
Q — How are projects priced and what affects cost?
A — Pricing is based on scope, civil complexity, material choices (cable type, armouring, pre-terminated vs spliced), permitting/wayleave costs, mobilisation/ logistics and SLA/maintenance options. For large rollouts we price per site or by BOQ. We issue a written proposal indicating scope, assumptions and exclusions; any variations become change orders.
Q — What payment terms do you offer?
A — Payment terms are set out in the Service Agreement or proposal and typically include milestone invoicing tied to project stages (e.g., mobilisation, completion of civil works, testing/handover). Exact payment schedules and credit terms are agreed per contract.
Q — What warranties do you provide?
A — Projects are delivered with warranty terms documented in the Service Agreement and the handover pack. Warranties typically cover workmanship and materials for an agreed period; the duration and coverage are specified in the contract. Maintenance and SLA packages are available to extend operational guarantees.
Q — Will you use subcontractors?
A — We may engage vetted subcontractors and suppliers for specific tasks. Hasan Tech remains the single accountable party for project delivery and requires all subcontractors to meet our quality, safety and performance standards.
Support, SLAs & Maintenance
Q — How do I request support and what information should I provide?
A — Submit a support ticket via the contact form, email chandru@hasantech.my or use the WhatsApp chat for urgent matters. Provide: site/project name, location, contact details, service/asset affected, symptom summary, time first observed and any attachments (OTDR traces, photos, configs). This accelerates triage. See our Help Center for support templates.
Q — What SLA options are available?
A — We offer tiered SLA options, including NOC monitoring, 24/7 support and priority field dispatch windows for critical services. Contracted SLA terms (response time, on-site windows, penalties) are defined in the Service Agreement. For non-SLA customers we provide standard response targets (acknowledgement 1–2 business days; critical incidents acknowledged immediately via phone/WhatsApp).
Q — Do you provide preventive maintenance?
A — Yes. We provide scheduled maintenance programmes and proactive inspections (including duct rodding, optical health checks and preventive fibre maintenance) as part of SLA packages or as standalone contracts.
Quality, Safety & Compliance
Q — What quality and safety systems do you have?
A — Hasan Tech operates documented quality and HSE systems. We emphasise certified splicing and testing, workforce competency development, documented procedures, site supervision and continuous improvement. Our Quality Policy focuses on service reliability, safety-first execution and customer satisfaction.
Q — How do you ensure first-time acceptance and reduce rework?
A — Through operator-grade procedures: detailed design, trained crews, certified splicing, structured testing (OTDR, IL), supervised installation, quality checkpoints and comprehensive handover documentation. These practices reduce acceptance risk and improve first-time success rates.
Privacy, Data & Legal
Q — How do you handle personal data and privacy?
A — We process personal data in accordance with our Privacy Policy. Data we collect (contact details, project data, logs) is used only to provide services, manage projects and meet legal obligations. We retain records for appropriate periods (e.g., accounting and warranty purposes) and do not sell personal data to third parties. For details on rights, retention and transfers, consult our Privacy Policy or contact chandru@hasantech.my.
Q — Where can I find the company’s Terms of Service, Privacy Policy and Disclaimer?
A — These documents are available on the website (footer links) and should be consulted for contractual and legal terms. For project-specific legal terms (SLAs, insurance, indemnities), see the Service Agreement or proposal.
Miscellaneous
Q — Can you support multi-site and multi-vendor rollouts?
A — Yes. We provide project management, logistics, staging and coordinated field teams to support multi-site programmes and can integrate with third-party vendors and operator teams to deliver consistent outcomes across regions.
Q — How can I escalate a support or project issue?
A — Request escalation in your ticket or contact your assigned Project/Account Manager. For unresolved matters, email chandru@hasantech.my or write to the office address. We aim to acknowledge escalations within 2 business days and provide a remediation plan.